Support after handover

What we fix at no charge, and what counts as separate work, written down in advance.

Included Defect Support: For 14 days from handover we fix, at no charge, anything within the agreed scope that does not behave as intended. This covers defects in what was agreed, not new requests.
What defect support does not cover: New features outside the agreed scope, changes made afterwards by you or a third party, server, plugin or third-party service outages, and content additions are quoted as separate work.
Response expectations: We reply within one to two business days. We do not offer a guaranteed-response SLA.
Maintenance plans: If you still need regular attention once the defect support period ends, monthly maintenance is available. There is no minimum term.
Access: Making changes requires admin or code access that you own. Please send passwords and API keys through an agreed secure channel, never through the contact form.
International clients: Contract, tax and payment terms differ by country. We confirm them individually during the consultation, and transfer or currency conversion costs may apply.